Last updated: September 2026
7 Soft products are personal hygiene items. To protect the health and safety of all our customers, our return policy is more limited than a typical retail policy — please read it carefully before ordering.
What Can Be Returned
Unopened, sealed, and unused products in their original packaging can be returned within 7 days of delivery.
What Cannot Be Returned
Once a pack of sanitary pads or diapers has been opened, it cannot be returned or exchanged, for hygiene and safety reasons. This applies even if some of the units inside are unused.
Wrong, Damaged, or Defective Items
If you receive the wrong product, a damaged package, or a defective item, this exception applies regardless of whether the pack has been opened. Contact us within 7 days of delivery with your order number and photos of the issue, and we will arrange a free replacement or a full refund, and cover the cost of return shipping.
How to Start a Return
Email support@7softindia.com or WhatsApp/call +91 73592 52000 with your order number and reason for return. We'll confirm eligibility and share return instructions.
Refunds
Approved refunds are issued to your original payment method. Refunds are processed once the returned item (where applicable) is received and inspected, and typically reflect in your account within 7–10 business days after approval, depending on your bank or payment provider.
Cash on Delivery Orders
Refunds for COD orders are also issued to the original payment method where possible; if that isn't available, we'll get in touch to arrange an alternative.
Questions
For anything not covered here, reach out at support@7softindia.com.